Tenant Services
Your comfort and satisfaction are our priority. We provide comprehensive support and easy-to-use tools to make your rental experience seamless and stress-free.
We're Here For You
At Fusion Realty, we understand that your rental property is your home. That's why we go above and beyond to ensure you have a positive and comfortable living experience.
Our dedicated property management team is committed to responsive communication, prompt maintenance resolution, and making your tenancy as smooth as possible. Whether you're moving into a new property or have been with us for years, you can count on professional, friendly service every step of the way.
We've invested in modern technology to give you convenient access to your tenancy information 24/7, because we know your time is valuable.
Responsive Support
Our team responds promptly to all enquiries and concerns
Online Portal Access
Manage your tenancy anytime, anywhere with our portal
Professional Standards
Licensed agents committed to ethical, transparent service
What We Offer Our Tenants
From day one of your tenancy, we provide comprehensive support and services designed to make your rental experience exceptional.
24/7 Online Portal Access
Access your tenancy information anytime, anywhere. View your lease details, check your payment history, and manage your account on your schedule.
- View property and lease details
- Access payment ledger
- Update contact information
Easy Maintenance Requests
Report maintenance issues quickly and easily through our online system. Upload photos, describe the problem, and track progress in real-time.
- Simple online lodgement
- Photo upload capability
- Track repair progress
Transparent Communication
We believe in keeping you informed. Receive timely updates on maintenance, inspections, and any matters affecting your tenancy.
- Regular status updates
- Responsive email and phone
- Clear, honest communication
Flexible Payment Options
Pay your rent conveniently with multiple payment methods available. Set up automatic payments and never worry about missing a due date.
- Direct debit available
- BPAY and bank transfer
- Clear payment receipts
Comprehensive Lease Support
From move-in to move-out, we provide clear documentation and guidance throughout your tenancy to ensure you understand your rights and obligations.
- Clear lease documentation
- Renewal assistance
- End-of-lease guidance
Professional Management
Our experienced team handles all aspects of property management with professionalism, ensuring issues are resolved promptly and fairly.
- Licensed property managers
- Prompt issue resolution
- Fair and ethical practices
Your Online Tenant Portal
Manage your tenancy from anywhere, at any time. Our secure online portal puts everything you need at your fingertips.
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View Property Details Access your property information and lease documents
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Payment Ledger Access View your payment history via ManagedApp integration
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Lodge Maintenance Requests Report issues online with photo attachments
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Track Repair Progress See real-time updates on your maintenance requests
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Update Contact Details Keep your information current easily
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Direct Communication Message your property manager securely
New tenant? Register here to get started.
Maintenance Made Easy
Need something fixed? Our streamlined maintenance process ensures your repair requests are handled quickly and efficiently.
Log Into Your Portal
Access your tenant portal using your email and password. Navigate to the "Maintenance" or "Lodge Repair" section.
Describe the Issue
Provide a clear description of the problem, select the category (plumbing, electrical, etc.), and set the priority level.
Upload Photos
Add photos of the issue to help our team understand the problem and arrange the right tradesperson quickly.
Track Progress
Receive updates as your request is assigned, scheduled, and completed. You'll always know the status of your repair.
Emergency Repairs
For urgent issues such as burst pipes, gas leaks, or electrical hazards, please call us immediately on (02) 8880 7655. After hours, follow the prompts for emergency assistance.
Frequently Asked Questions
Common questions from our tenants. Can't find what you're looking for? View all Tenant FAQs or contact us.
Yes, if the property is still available, contact the office to arrange a private inspection.
Applications are generally processed within one business day once all documents are received.
You will be required to pay a one-week holding deposit to secure the property. If you change your mind, this may be forfeited.
Currently at least 14 days before the end of the fixed term.
Ready to Get Started?
Whether you're looking for your next rental home or you're already a Fusion Realty tenant, we're here to help. Browse our available properties or access your tenant portal today.