Frequently Asked Questions
Find answers to common questions about renting, buying, selling, and property management in Sydney.
Tenant FAQs
Common questions for tenants renting houses, apartments, or units under a residential tenancy agreement.
Yes, if the property is still available, contact the office to arrange a private inspection.
Applications are generally processed within one business day once all documents are received.
You will be required to pay a one-week holding deposit to secure the property. If you change your mind, this may be forfeited.
Yes. The maximum bond is four weeks' rent.
Yes. A lock-out call-out fee of $110 applies.
Residential tenancy disputes are handled by NCAT.
Occupant FAQs
Common questions for occupants renting rooms or short-term accommodation under an occupancy agreement (up to 90 days).
You can only move in when we have a copy of your photo ID, the occupancy agreement is completed and filled out correctly, and all the money that is owed is paid in full. Please do not expect the release of the keys until all three of these things have been completed.
No. When you have an occupancy agreement, there is no bond, however, there is a two-week security deposit payable. This is similar to a bond, but not called a bond — it is called a security deposit.
No one can stop you from leaving anytime you like. There are penalties if you leave before 90 days, which is the term of your occupancy agreement. Penalties are clearly displayed in your occupancy agreement. If you want to vacate at the end of your occupancy agreement, you need to give 14 days' notice. Whenever you decide to leave, you should organise the safe return of the keys to the room and the property, to avoid all the legal consequences of not returning them safely and securely.
Submit your notice to vacate online
Submit your notice to vacate online
If all the terms of the occupancy agreement have been met and all outstanding money is paid in full along with the room being left clean and tidy, two to three business days. For this to happen you have to nominate a bank account for this money to be returned to you. Send your bank details to us via email. Security deposits are not returned as cash.
No. You are an Occupant, not a tenant.
The landlord may be the property owner or a head tenant. This depends on the property arrangement.
Maximum 90 days. This does not mean you need to leave, it is simply the end of the term of the agreement.
Repairs must be reported by email only. Occupants do not have access to online repair portals.
Occupancy disputes are handled in the Local Court of New South Wales. NCAT generally does not have jurisdiction over occupants.
Landlord FAQs
Common questions for property owners and investors about tenancy management, legal obligations, and NSW legislation.
Yes, but only if the reason is genuine and lawful. You must give the correct written notice and genuinely intend to move in.
No. No-grounds terminations are no longer permitted under NSW law.
Serious breach, non-payment of rent, sale requiring vacant possession, major renovations, demolition, or genuine landlord or immediate family occupation.
Wanting higher rent, avoiding repairs, or personal dislike of the tenant.
Rent may only be increased once every 12 months with at least 60 days' written notice.
Giving false or misleading information is an offence and may result in compensation orders, fines, and adverse tribunal outcomes.
If a tenant ends a tenancy due to domestic violence: the landlord cannot claim the bond for break fees or early termination; the landlord or agent must not disclose the reason for vacating to future landlords, agents, tenancy database operators, referees, or any third party; the tenant must not be listed on a tenancy database in relation to the termination; the reason for vacating must be treated as strictly confidential; only lawful deductions may be claimed (such as rent owing or damage not related to the domestic violence).
Buyer FAQs
Common questions for property buyers about inspections, due diligence, and the purchasing process.
Inspecting several properties helps you understand market value and buyer demand.
Usually 5 business days unless waived or the property is purchased at auction.
A professional inspection identifying structural defects and safety issues.
A report outlining finances, by-laws, disputes, and maintenance of a strata scheme.
Seller FAQs
Common questions for property sellers about marketing, pricing, and the sales process.
Marketing includes online listings, professional photography, signage, and inspections.
Market conditions, comparable sales, buyer demand, and presentation.
Still Have Questions?
If you could not find the answer you were looking for, our team is here to help. Contact us by phone or email and we will get back to you as soon as possible.